Terms & Privacy

1. General provisions

These general terms and conditions ("Terms") govern the rights and obligations of the parties in connection with the sale of goods and digital content through the Brilobot web platform operated at brilobot.cz ("Platform").

The seller is Matěj Málek, registration number 05603650, registered address Příčná 136, 250 89 Lázně Toušeň, Czech Republic ("Seller" or "Brilobot").

The buyer is any natural or legal person who enters into a contract with the Seller through the Platform ("Customer").

A consumer is a Customer who is a natural person acting outside the scope of their business or trade.

2. Products and their nature

2.1 Digital content — STL file

Based on input parameters provided by the Customer, the Platform algorithmically generates a parametric CAD model of eyeglass frames and delivers the resulting file in STL format ("STL file"). The STL file is digital content within the meaning of applicable consumer law. The Customer receives a non-exclusive licence to use the file for personal purposes, including 3D printing for personal use. The file may not be resold, distributed, or used for commercial purposes without the prior written consent of the Seller.

2.2 Custom-made physical frames

Based on the generated parametric model, the Seller can arrange the production of physical frames by 3D printing and deliver them to the Customer. Each pair is manufactured individually according to the specific parameters of that Customer. Goods manufactured to the Consumer's specifications or clearly personalised are exempt from the statutory right of withdrawal under applicable consumer protection law. This limitation does not apply to defective goods.

2.3 Lenses

The Seller offers sunglass lenses as an add-on to frames. The terms for lenses are the same as for custom-made physical goods unless otherwise specified in the order.

2.4 Beta version

The Platform is currently in beta. The Customer acknowledges that generated models and physical outputs may exhibit imperfections. The Seller reserves the right to make ongoing changes to the algorithm, interface, and manufacturing process. Defects may be claimed under the warranty provisions of Article 7 of these Terms.

3. Conclusion of contract

The presentation of products on the Platform does not constitute a binding offer. The contract is concluded at the moment the Seller confirms the order.

Order process: (1) the Customer submits input parameters via the web form, (2) the Platform generates a model and displays a preview and price, (3) the Customer confirms the order and makes payment, (4) the Seller confirms receipt of the order by email, (5) the Seller begins generation or manufacturing.

The Customer is required to provide accurate and complete information. The Seller is not liable for defects resulting from incorrectly submitted parameters.

4. Price and payment

The Seller is not VAT-registered. Prices are stated in Czech crowns (CZK) and are valid at the time the order is submitted. The current price of each product is always displayed on the Platform at the time of order. The Seller reserves the right to change prices at any time; any change does not apply to already confirmed orders.

Payment is due in advance, before generation or manufacturing begins. Accepted payment methods: credit and debit card via online payment gateway.

5. Delivery

5.1 STL file

The STL file is made available for download immediately upon receipt of payment. The file is accessible directly on the Platform and the Customer is also notified by email when it is ready.

5.2 Physical frames

Estimated production and delivery time: approximately 7 business days from order confirmation. Actual time may be longer depending on the capacity of the manufacturing partner. Manufacturing is carried out through partner print services. The Seller is responsible for the final product regardless of which partner physically printed it. Risk of damage or loss passes to the Customer upon handover to the carrier. Shipping costs are displayed at checkout and depend on the chosen shipping method and destination address.

6. Right of withdrawal

6.1 Digital content (STL file)

The Customer — as a consumer — expressly agrees that delivery of the digital content will begin before the expiry of the 14-day withdrawal period and acknowledges that by giving this consent they lose the right to withdraw from the contract. This consent is a condition of placing the order.

6.2 Custom-made physical frames

Physical frames are manufactured to the Customer's individual parameters. The Customer — as a consumer — acknowledges that the statutory right of withdrawal without giving reasons does not apply to goods manufactured to the consumer's specifications. The Customer retains the right to make a warranty claim for defects under Article 7 of these Terms.

6.3 Withdrawal before production begins

The Customer may withdraw from the contract before generation or manufacturing has begun. A cancellation request must be sent by email to brilobot@brilobot.cz immediately after order confirmation.

7. Warranty and liability for defects

The Seller warrants that goods and digital content are free from defects upon delivery and conform to the agreed specification. The Customer must inspect the delivery upon receipt. Apparent defects must be reported without undue delay; latent defects must be reported within 2 years of receipt.

Warranty claims must be submitted by email to brilobot@brilobot.cz and must include the order number, a description of the defect, photographic documentation (for physical goods), and the requested remedy. The Seller will process the claim within 30 days of receipt. A consumer Customer is entitled to free rectification of the defect, a proportionate price reduction, or a full refund.

The Seller's liability does not extend to defects caused by incorrect parameters submitted by the Customer, improper use or storage of the product, or ordinary wear and tear.

8. Intellectual property and licence

The algorithm, parametric models, platform source code, and all visual content are the intellectual property of the Seller or are licensed from third parties and are protected by copyright law. The STL file is provided to the Customer under a non-exclusive, non-transferable licence for personal non-commercial use, including printing for personal use. Any commercial use, distribution, or modification of the file for the purpose of resale is prohibited without the prior written consent of the Seller.

9. Limitation of liability

The Seller is not liable for damage caused by interruption of Platform operation due to circumstances outside its control. The Seller's total liability to the Customer is limited to the amount paid for the specific order. These limitations do not apply to consumer Customers to the extent that such limitations would conflict with applicable consumer protection law.

10. Personal data

The processing of Customer personal data is described in the Privacy Policy below, incorporated into these Terms by reference.

11. Alternative dispute resolution

Consumer Customers have the right to seek out-of-court resolution of a consumer dispute through the Czech Trade Inspection Authority (ČOI) at www.coi.cz, or through the EU online dispute resolution platform at ec.europa.eu/consumers/odr.

12. Governing law and jurisdiction

These Terms and any relationships arising from them are governed by the law of the Czech Republic. Disputes will be resolved by the courts of the Czech Republic. In consumer disputes, jurisdiction lies with the court of the consumer's place of residence.

13. Final provisions

These Terms are effective from 1 January 2026. The Seller reserves the right to amend the Terms; Customers will be notified by email or via a notice on the Platform with reasonable advance notice. If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in full force.

1. Data controller

The data controller is Matěj Málek, registration number 05603650, registered address Příčná 136, 250 89 Lázně Toušeň, Czech Republic ("Controller" or "Brilobot"). Contact for all data protection matters: brilobot@brilobot.cz. The Controller has not appointed a Data Protection Officer as appointment is not required by law.

2. Personal data we process

Data provided by the Customer at the time of order: name and surname, email address, delivery address (for physical goods), billing details (for business customers: registration and VAT numbers), facial parameters submitted via the form (dimensions, shape preferences) — these are not considered sensitive personal data within the meaning of Article 9 GDPR.

Technical data: IP address, session identifier, browser and operating system type, server access logs.

Communication data: content of email correspondence with support, feedback, and warranty communications.

3. Purposes and legal bases for processing

Performance of a contract (Art. 6(1)(b) GDPR): processing necessary to fulfil an order, generate a model, manufacture and deliver the product, and handle warranty claims. Scope: name, email, delivery address, facial parameters, billing details. Without providing this data, the contract cannot be concluded or performed.

Legitimate interests of the Controller (Art. 6(1)(f) GDPR): ensuring Platform security, fraud prevention, technical operation, and system logging. Scope: technical data and server logs.

Consent (Art. 6(1)(a) GDPR): sending commercial communications and product updates. Consent is voluntary and may be withdrawn at any time by clicking the unsubscribe link in any email or by contacting brilobot@brilobot.cz.

Legal obligation (Art. 6(1)(c) GDPR): retention of tax documents and accounting records. Scope: billing and payment data. Retention period: 10 years from the date of issue of the tax document.

4. Retention periods

Order and contractual data: for the duration of the contractual relationship and 3 years after its termination. Tax documents: 10 years. Server logs: 90 days. Newsletter consent and communications: until consent is withdrawn. Warranty communications: 5 years from resolution.

5. Recipients of personal data

We do not sell or provide personal data to third parties for their own marketing purposes. Data may be shared with manufacturing partners for the purpose of producing physical goods — these partners are bound by confidentiality and a data processing agreement; with payment service providers for the purpose of processing payment; with hosting and cloud service providers for Platform operation; with public authorities where required by law.

The Controller does not transfer personal data to third countries outside the EEA unless adequate protection is ensured via EU Standard Contractual Clauses.

6. Your rights

Right of access (Art. 15 GDPR): you have the right to obtain confirmation as to whether we process your personal data and, if so, to access it and receive information about how it is processed.

Right to rectification (Art. 16 GDPR): you have the right to have inaccurate personal data corrected or incomplete data completed.

Right to erasure (Art. 17 GDPR): you have the right to request erasure of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction of processing (Art. 18 GDPR): you have the right to request restriction of processing in the cases provided for by law.

Right to data portability (Art. 20 GDPR): you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to object (Art. 21 GDPR): you have the right to object to processing based on the Controller's legitimate interests.

Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

All requests should be sent to brilobot@brilobot.cz. We will respond within 30 days.

7. Right to lodge a complaint

You have the right to lodge a complaint with the Office for Personal Data Protection (ÚOOÚ): Pplk. Sochora 27, 170 00 Prague 7, uoou.cz, posta@uoou.cz.

8. Automated decision-making and profiling

The Platform algorithmically generates a 3D model based on submitted parameters. This does not constitute automated decision-making within the meaning of Article 22 GDPR, as it does not produce decisions with legal or similarly significant effects — the Customer voluntarily submits parameters and the output directly corresponds to their input. We do not carry out any profiling of Customers for marketing or any other purposes.

9. Security

Technical and organisational measures for the protection of personal data: encrypted data transmission (HTTPS/TLS); access to data restricted to those who strictly require it; regular backups and security updates; job directories containing customer parameters are isolated and accessible only to the system user.

10. Updates to this policy

This policy may be updated in connection with Platform development or changes in applicable law. Customers will be notified of material changes by email or via a notice on the Platform. The current version is always available at brilobot.cz.